GENERAL TERMS AND CONDITIONS
PRIVACY POLICY
I. WHO WE ARE
“Oasis Management LTD /we, us/, with registered office and management address12 Parakou Crescent, Wuse II, Abuja, Nigeria is the controller of personal data pursuant to Regulation (EU) 2016/679 of the European Parliament and of Council of 27 April 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation /GDPR/).
As a personal data controller, we are committed to processing and protecting your personal data as an individual in accordance with the requirements of the GDPR and this privacy policy. Please read it carefully and familiarize yourself with your rights.
II. PROVISION OF DATA
You provide us with your data:
1. when visiting our website
When you visit our website, by means of cookies, certain data from the device you are using is automatically sent to our website server, such as your Internet Protocol address (“IP address”), the type and language of the browser you are using you also use the date and time of your visit to our website, which makes it easier for us to improve the operation and efficiency of our website without enabling us to directly identify you or make other inferences about you and your identity.
2. when you contact us
When you contact us via email or the contact form on our website, we use the email and other data you provide us, as well as any additional information you have voluntarily decided to provide us with in your inquiry, only to respond to your query.
3. when you subscribe to our newsletter
When you subscribe to our newsletter, you voluntarily give your consent for us to use your email for the sole purpose of sending you our newsletter with our latest offers.
4. for the purpose of providing services on our part
When you enter into a contractual relationship with us, incl. when you register as a user in our online store and order products, you voluntarily provide us with your personal data and consent to their use in order for us to be able to provide you with our services, as well as for the purpose of fulfilling legal requirements that are imputed to us in obligation.
III. WHAT PERSONAL DATA ABOUT YOU WE PROCESS
In order to be able to provide you with our services, as well as to fulfill our legal obligations, when we contact you, we may collect and process the following categories of personal data about you:
1. personal information about you such as your name, social security number (or other personal identification number, if applicable), address and others.
2. your contact details such as address, email, phone number and others.
3. other data about your individualization and identification for the purpose of fulfilling our legal obligations, without which we would not be able to enter into contractual relations with you and provide you with our services.
4. information collected during the use of our website, such as your Internet Protocol address (“IP address”), the type and language of the browser you use and the date and time of your visit to our website, and others.
5. any other information that you have provided us voluntarily during and in connection with the provision of services by us.
IV. ON WHAT BASIS WE PROCESS YOUR PERSONAL DATA
We process your personal data on one of the following legal grounds:
1. Based on your consent, including sending you our newsletter / Art. 6, paragraph 1, letter a) of the GDPR/.
2. For the performance of a contract we have concluded with you, incl. as a user in our online store, or to take actions at your request before concluding a contract with you / art. 6, paragraph 1, letter b) of the GDPR/.
3. For the fulfillment of our legal obligations / Art. 6, paragraph 1, letter c) of the GDPR/.
4. When the processing is necessary for the protection of our legitimate interests and the exercise or defense of legal claims, including for the purpose of preparation, exercise and defense in administrative and judicial cases and proceedings, as well as in enforcement proceedings and when there is no reason to assume that the right not to provide and disclose your personal data to third parties takes precedence over our legitimate interests / Art. 6, paragraph 1, letter f) of the GDPR/.
V. FOR WHAT PURPOSES DO WE USE THE INFORMATION YOU PROVIDE US
We collect, process and use the information you provide to us to:
1. To be able to provide you with the services for which you have engaged us, incl. to communicate with you and inform you of the progress of your order or enquiry. If you refuse to provide us with the information necessary to fulfill your order/enquiry, we will not be able to provide you with our services.
2. To fulfill our legal obligations, incl. accounting, tax, in the field of labor and social law and other legal obligations that are attributed to us by law.
3. To protect our legitimate interests, including for the purpose of preparation, exercise and defense in administrative and judicial cases and proceedings, as well as in executive proceedings and when there is no reason to assume that the right not to provide and disclose your personal data to third parties individuals takes precedence over our legitimate interests.
4. To send you our newsletter based on your consent. You can withdraw your consent at any time by contacting us at info@botaniclife.ng .
5. To maintain and improve our website and to optimize its use in order to make it convenient and useful for you.
In this regard, we inform you that our website uses cookies.
Cookies are small text files, in most cases letters and numbers, which are placed and stored in the browser or the hard drive of your device when you visit a website, incl. ours.
As we have already informed you above in section II, 1., we use our cookies to make our website work more efficiently and to be more convenient and useful for you, including to ensure its security and protection against malicious attacks.
The cookies we use in connection with our online store have the sole purpose of recognizing you (your Internet Protocol address (“IP address”) and your browser) when you visit our website again in order to save the products in your cart, placed from you during your previous visit, and we would like to inform you that in this regard we do not use cookies to profile visitors to our website and online store.
Cookies placed by us on your device do not enable us to directly identify you or make other inferences about you and your identity or to profile you and do not cause any harm to your device, in particular they do not contain viruses, Trojan horses or other malicious software.
Third party cookies:
Our website allows third parties who analyze traffic or provide content to our website to place their own cookies on your device and access them.
In order to make it as easy as possible for you, our site uses the service “Google Maps/Google Earth” to show our location on the map embedded in our website and for you to find us more easily, including, if necessary, to get directions as quickly as possible to reach us. For this purpose, Google Maps/Google Earth places its own cookies on your device to collect and process your data when using the map embedded in our website and related functions such as a route planning scheme.
Please note that cookies placed by Google Maps/Google Earth are not deleted when you close your browser, but after a certain period of time. You can find out more about the cookies used by Google Maps/Google Earth in the terms of use of Google Maps/Google Earth.
You can prevent the use of Google Maps/Google Earth by disabling JavaScript in your browser before accessing our website. You can also set your browser to block cookies, as we’ve explained in detail below.
Our website also uses the Google Analytics service for the purpose of evaluating the traffic to our website and its use, and in this connection we inform you that Google Analytics does not provide any personally identifiable information about you, incl. access to IP addresses. Google Analytics provides information in an anonymous form to Google, which uses it to evaluate how our website is used and to report to us about the activities carried out on our website in accordance with the terms of use of Google Analytics.
You can find out more about the use of cookies by Google Analytics here, respectively here – about the use of cookies by Google.
You can prevent the use of cookies by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on. The application connects to Google Analytics JavaScript specifying that information about the visit to the website should not be sent to Google Analytics.
We would like to emphasize that the use of cookies by third parties is subject to their own privacy policies and we do not have access to the information stored by these third parties about you. This also applies to our profiles on social networks and sharing platforms to which our site links.
Although most browsers are set by default to accept cookies automatically, in conclusion we would like to inform you that you can control, incl. block and/or delete cookies whenever you wish through your browser settings.
Most of the more commonly used modern browsers – in the “preferences/options” menu – allow you to change their settings regarding cookies. More information on the cookie settings of some of the most used browsers can be found as follows:
For Chrome – here
For Mozilla Firefox – here
For Internet Explorer – here
For Safari – here
For iOS – here
For Opera – here
For more information about cookies and how to manage and delete them, please visit this site.
By using our website without changing your browser settings, you consent to our website’s use of cookies.
Please note that if you choose to delete or block cookies, many sites, including ours, will not function optimally or may stop functioning, so we do not recommend that you delete or block cookies when using our website.
VI. WHO WE PROVIDE YOUR PERSONAL DATA TO
We may disclose your personal data to external personal data processors engaged by us to process them at our direction and on our behalf, in the performance of our activity and our legal obligations, in order to achieve the purposes of the processing, such as an engaged Accountant/s from us. In order to protect your data, our contractors, subcontractors and service providers, incl. of IT services, are carefully selected by us.
Your personal data will not be provided by us to third parties, except:
1. Based on your consent / Art. 6, paragraph 1, letter a) of the GDPR/.
2. For the performance of a contract that we have concluded with you, or for taking actions at your request before concluding a contract with you / art. 6, paragraph 1, letter b) of the GDPR/.
3. For the fulfillment of our legal obligations / Art. 6, paragraph 1, letter c) of the GDPR/.
4. When the processing is necessary to protect our legitimate interests, including for the purpose of preparation, exercise and defense in administrative and judicial cases and proceedings, as well as in enforcement proceedings and when there is no reason to assume that the right to have your personal data not provided and disclosed to third parties takes precedence over our legitimate interests / Art. 6, paragraph 1, letter f) of the GDPR/.
On the basis of item 2 and for the purpose of providing our services, we may disclose your personal data to distributors, contractors, subcontractors, suppliers or our colleagues, without this list being exhaustive.
VII. HOW LONG WE PROCESS YOUR PERSONAL DATA
We process and store your personal data only to the extent necessary to achieve the purposes for which we collected it and you provided it to us – the provision of our services, unless we are required by law to store it for a longer period, after the outflow of which we destroy them.
For the purpose of sending our newsletter, we will use your email until you opt out of receiving our newsletter as explained above in section V., item 4.
VIII. WHAT ARE YOUR RIGHTS
According to the GDPR, you have the following rights:
1. Right of access / art. 15 of the GDPR/
You have the right to receive from us information whether we are processing your personal data and, if so, to receive from us information about: the purposes of the processing; relevant categories of personal data; the recipients to whom the personal data is or will be disclosed; the period for which the personal data will be stored, and if this is impossible, the criteria used to determine this period; the existence of the right to request from us the correction or deletion of the personal data or the restriction of their processing, or to object to such processing; the right to appeal to a supervisory authority; any available information about their source when the personal data is not collected from the data subject; the existence of automated decision-making, including profiling, as well as the meaning and intended consequences of this processing for the data subject, without this right adversely affecting the rights and freedoms of others.
2. Right to rectification / Art. 16 of the GDPR/
You have the right to ask us to correct inaccurate personal data.
3. Right to deletion (“right to be forgotten”) / Art. 17 of the GDPR/
You have the right to request that your personal data be deleted by us, unless its storage is necessary for:
a) to exercise the right to freedom of expression and the right to information;
b) to comply with a legal obligation that requires processing provided for in Union or Member State law that applies to us or for the performance of a task in the public interest or in the exercise of official powers that have been conferred on us;
c) for reasons of public interest in the field of public health;
d) for the purposes of archiving in the public interest; or
e) for the establishment, exercise or defense of legal claims.
4. Right to restriction of processing / Art. 18 of the GDPR/
You have the right to request from us the restriction of processing where one of the following grounds is present:
a) the accuracy of your personal data is disputed by you, for a period that allows us to verify its accuracy;
b) the processing is unlawful, but you do not want your personal data to be deleted, but instead request the restriction of its use;
c) we no longer need your personal data, but you require it for the establishment, exercise or defense of legal claims;
d) you have objected to the processing in accordance with Article 21, paragraph 1 of the GDPR.
5. Right to data portability / Art. 20 of the GDPR/
You have the right to receive from us your personal data in a structured, widely used and machine-readable format and you have the right to transfer this data to another controller to whom your personal data has been provided to us with your consent or on the basis of a contract concluded with you and the processing is done in an automated way.
6. Right to object / art. 21 et seq. of GDPR/
You have the right to object to processing of your personal data based on Article 6(1)(e) or (f) of the GDPR, including profiling. We will stop processing personal data unless we demonstrate that there are compelling legal grounds for the processing that override your interests, rights and freedoms, or for the establishment, exercise or defense of legal claims.
7. Right to withdraw your consent / Art. 7, paragraph 3 of the GDPR/
You can always withdraw your consent to the processing of your personal data by us by contacting us at info@botaniclife.ng or at the address: Sofia, 1345, Kukush St. No. 1, Bulgaria.
Withdrawing your consent does not affect the lawfulness of the processing based on the consent given before its withdrawal!
8. Right to submit a complaint to a supervisory authority / Art. 77 of GDPR/
For Bulgaria, the supervisory authority is the Commission for Personal Data Protection, you can find more information about it here.
In order to exercise your rights, you can contact us at info@botaniclife.ng or at the address 12 Parakou Crescent, Wuse II, Abuja, Nigeria.
We will endeavor to provide you with information based on your requests within 30 days of receiving your written request, endeavoring to respond free of charge to your requests in relation to the above rights, but if your requests are manifestly unfounded or excessive, especially due to their recurring nature, we may then charge a reasonable fee to cover the administrative costs of processing them and providing you with information.
IX. HOW WE PROTECT YOUR PERSONAL DATA
To ensure that your personal data is processed in accordance with the GDPR, we have implemented sufficient technical and organizational measures to ensure the protection of your personal data from accidental or unlawful destruction and from unauthorized modification, disclosure or access.
X. LINKS TO THIRD PARTY WEBSITES
Our website and the information and messages we send you by email may sometimes contain links to third party websites or our profiles on social networks and sharing platforms. The personal data you provide through your visit to these websites, social networks and sharing platforms is not subject to this privacy policy and the processing of your personal data by these websites, social networks and sharing platforms is not our responsibility.
If you follow the link to other websites, social networks and sharing platforms, please be aware that these websites and sharing platforms have their own privacy policies that determine how your information is collected and processed when you visit those websites, social networks and sharing platforms.
XI. CHANGES TO OUR PRIVACY POLICY
Any changes we make to our privacy policy will be posted on our website and thus made available to you.
Last update: 21.05.2018
General conditions for using the electronic (internet) store www.botaniclife.ng
Please read these terms and conditions carefully before ticking the “I have read and accept the terms and conditions” box.
I. Merchant details.
1. The site botaniclife.ng is owned by Oasis Management LTD. Oasis Management LTD is a commercial company registered under the Commercial Law of the Republic of Nigeria, with headquarters and management address:12 Parakou Crescent, Wuse II, Abuja, Nigeria . The products (goods) of Oasis Management LTD are subject to notification regime in NAFDAC.
2. Contact information for Oasis Management LTD: phone: +234 908 599 7938 ; email address: info@botaniclife.ng
3. Oasis Management LTD carries out electronic commerce through its electronic (internet) store on the botaniclife.eu website
II. General.
1. These general terms and conditions govern the relationship between Oasis Management LTD, referred to for short as the “merchant” and its customers, also referred to as “users”, “recipients” or “consumers”.
2. The purchase of products from the electronic store can only be carried out after the user agrees to these general terms and conditions.
3. Oasis Management LTD reserves the right to change the general conditions at any time. The new general conditions come into force after their publication on the botaniclife.eu website, where they are available to the user. With regard to each individual contract, the general terms and conditions current at the time of placing the order (conclusion of the purchase and sale contract) apply to the user, except in cases where the new terms provide more favorable rights to the users.
4. The products in the e-shop are offered for personal use. Oasis Management LTD is not responsible for the use of the purchased products for other purposes.
5. The User and the Merchant agree that all communications between them in connection with the conclusion and performance of the Purchase Agreement may be made by email. recent statements pursuant to the Law on electronic document and electronic authentication services.
6. Electronic statements will be considered to have been submitted by the persons whose data are contained in the application itself. In the event that the statement is sent from the e-mail of a registered user, the statement will be considered to have been made by him.
7. Oasis Management LTD is not responsible in case of unread electronic messages by the user, including in the cases when they have ended up in different folders in the user’s e-mail.
8. Copyright. The images published and available on the botaniclife.eu website – photographic, video and other; texts; graphs; pictures; banners; gifs; logo and overall design visions, are objects of protection within the meaning of the Copyright Act and related rights. They may not be reproduced or copied in any other media, site or alternative electronic or paper medium, for any purpose, without first obtaining and obtaining the express consent of the copyright holder. The holder of the rights is Oasis Management LTD, its partners, or other explicitly stated persons. Any unauthorized use of the materials on the www.botaniclife.ng site will be considered a violation of copyright laws.
9. The trader reserves the right to withdraw from the contract with the user if it detects abuse or irregularity.
10. The current provisions of the Bulgarian legislation shall apply to matters not settled in the present general terms and conditions.
III. Registration and creation of a profile (account).
1. The user has the opportunity to register on the botaniclife.eu site by entering the necessary personal data.
2. After registration, the user can shop the products in the e-store without the need to re-enter his data, identifying himself by entering a username and password.
3. The user is obliged to maintain up-to-date data, and in case of changes, he should update the same in his user profile.
4. In case of a change in the data made after an order has been placed, which is in the process of processing at the time of the update, the user should notify the merchant explicitly.
IV. Conclusion and execution of the sales contract.
1. The steps for concluding the contract for the purchase and sale of products (goods) from the electronic store between the merchant and the user are as follows:
i. Selecting specific products in a specific quantity and adding them to the list of products for purchase;
ii. Enter the necessary data in the relevant fields or identify by logging into a user profile (account).
ii. Choose a payment method.
iv. Agree to the terms and conditions by placing a tick in the “I have read and accept the terms and conditions” box.
v. Confirm and complete the order by selecting “Order”.
vi. Payment of the value of the order in case a payment method other than “cash on delivery” is selected.
2. After completing the order, the trader sends a confirmation to the e-mail address specified by the user or by calling the provided phone number. After confirming the order, the merchant processes the order within one day and passes it to a courier. The courier delivers the order within three days after the merchant has completed the processing of the order.
3. The merchant will notify the user immediately in the event that an ordered product is out of stock. In this case, the user is given the opportunity to choose another product corresponding in value to the out-of-stock product, to wait until the ordered product is supplied, or to refuse the order and receive the paid amount back.
4. The user has the right to be informed about the status of his order at any time.
5. After receipt of payment and delivery of the ordered product to the user, in the absence of objections, the contract is considered fulfilled.
V. Products (goods) and prices.
1. Product description: The products listed on the site correspond to the description and the photo material. There may be inconsistencies in the images of a color nature, as well as in details and dimensions, which are not due to a deliberate attempt to deceive, but are the result of imperfection in the reproduction process.
2. Product prices: The listed price of each of the products in the “Products” section is the final price of the product, including VAT.
3. Product prices do not include shipping.
4. Total amount to pay: The total amount to be paid by the user, including delivery and possible discounts (promotions), is displayed before the final confirmation of the order.
5. The user must pay the price announced at the time of completing the order. Any subsequent price adjustments do not affect an already concluded sales contract.
VI. Delivery
1. The delivery is carried out by the courier service “Speedy” JSC.
2. The delivery costs BGN 4.20 including VAT and takes up to three working days after the day it takes the merchant to process the order and deliver it to a Speedy JSC courier.
3. After handing over the goods (products) to a courier for delivery, Oasis Management LTD. is not responsible for any delay in delivery caused by the courier service.
4. The shipping price includes the option to inspect the shipment upon delivery.
VII. Payment
1. The user can choose from the following payment methods:
i. Cash on delivery, through the courier service, upon delivery of the product to the user.
ii. Payment through a created account in ePay.bg, immediately after finalizing the order.
ii. Payment by credit or debit card, through the “ePay world” service, provided by the operator “Ipay” JSC, immediately after finalizing the order.
2. The user agrees that the merchant has the right to receive an advance payment under the concluded contracts for the purchase and sale of goods from the electronic store.
VIII. Responsibilities of the merchant and the user
1. Technical issues:
iii. Oasis Management LTD is not responsible for technical problems with the site, which would lead to the lack of compliance or functionality of the site.
iv. The merchant is not responsible for inconsistencies between the announced prices and product information on the site and those reproduced by the user due to technical problems
2. Incorrect entry of personal data:
i. The user is responsible for correctly entering his personal data in the fields designated for this purpose.
ii. Users can also be legal entities. The trader is not responsible for incorrect accounting on the part of the legal entity or for errors arising as a result of inaccurately entered data on the part of the legal entity. The legal entity should correct the specified information and contact the merchant in case of incorrectly entered information for an order that is being processed or delivered to a courier.
iii. In the case of an error when submitting data (wrong name, address, contact person and/or phone, etc.), as well as in the case of updating the data of a registered user in his personal profile, carried out after an order has been placed, which is in the process of processing, the user is obliged to expressly notify the merchant, and can do so through the indicated contact information, namely: telephone: +234 908 599 7938, e-mail address: info@botaniclife.ng .
iv. The trader is not responsible for inaccuracies in the delivery in the case of incorrectly entered data in the event that the user has not notified the trader of the error in the aforementioned manner in a timely manner.
3. Responsibility of registered users.
i. The user is fully responsible for the protection of his username and password, as well as for all actions that are carried out using the username and password.
ii. The merchant is not responsible for misuse of user profiles (accounts). Users whose profiles are misused are required to notify the merchant of the misuse immediately upon detection.
4. Merchant’s responsibility for discrepancies between ordered and shipped product.
i. The user is obliged to immediately notify the trader when irregularities and inconsistencies are detected between the product – the subject of the sales contract and the actual shipped product. In the event that the user accepts the shipment without objection, the product received is considered approved as conforming to the contract, except for the detection of hidden defects.
ii. The merchant undertakes to immediately replace a delivered non-conforming or unusable product by sending the correct product at his own expense.
iii. The following characteristics do not constitute product defects:
a. A particular taste, smell or color, insofar as the same are not due to spoilage of the product;
b. Remaining shelf life of the product, which, according to objective criteria, is sufficient for the consumption of the entire quantity of the specific product, before the expiration of the shelf life.
IX. Consumer protection and the right to withdraw from the contract.
1. Cancellation before delivery of the shipment to a delivery courier: The User has the right to cancel an order without paying the delivery price, if he does so before the shipment is actually delivered to a delivery courier. In this case, the user will receive a full refund of the amount paid by him, through the method by which the amount was paid.
2. Cancellation of the contract after handing over the shipment to a delivery courier: The user has the right to cancel the contract and return the received product within fourteen days of receipt, provided that he has not unpacked and damaged the integrity of the product. The user is obliged to pay the price for the delivery.
3. The user exercises his right of refusal by sending an express statement to the merchant, to the e-mail provided – info@botaniclife.ng . The statement should contain precise and unambiguous information about the specific contract from which the user is waiving. The exercise of the rights does not affect other contracts for the purchase and sale of goods concluded between the user and the trader.
4. After a declaration of withdrawal from the contract has been made, the consumer is obliged to return the goods, the subject of the contract, back to the trader within fourteen days after the declaration of withdrawal from the contract has been made. The goods must be returned in the form in which they were received, without damaged packaging or integrity.
5. In the case of an exercised right of withdrawal from the contract, the trader undertakes to refund the amount paid by the method by which it was paid, or by a different method, expressly indicated by the user, within fourteen days from the statement of withdrawal from the contract by the user to the merchant. The merchant has the right to postpone the refund of the amount paid to the user until the goods are received back.
6. In the event that the product subject to the contract is not sent back to the merchant within the specified fourteen day period of the notice of withdrawal from the contract, the withdrawal from the contract becomes invalid and the merchant will retain the amount received.
7. The merchant is not responsible for any delay in returning the amount paid by the user if the delay is due to technical problems on the part of the payment service provider.
X. Protection of personal data
1. Oasis Management LTD is a personal data controller registered under the Personal Data Protection Act. The trader guarantees the inviolability of the personal data submitted by the user. Oasis Management LTD will in no way disclose, offer or distribute your personal data to third parties. Disclosure of the user’s personal data is only possible at the request of a competent state authority or officials authorized by law to request and collect information containing personal data.
2. Oasis Management LTD reserves the right to process information and notify the user about the status of his order, to use the information provided by the user for marketing purposes and keeping statistics.
3. Personal data will be processed with licensed software and services. The user has the right to request from Oasis Management LTD information about his personal data and the method of their processing.
4. The user has the right to demand from Oasis Management LTD. to stop processing his personal data and to delete them from the personal data base ofOasis Management LTD. Oasis Management LTD is not responsible for unsuccessful deletion of personal data due to technical failure or technical error in the system.
5. The botaniclife.ng site uses cookies to ensure the best quality service.